With SAP CRM, you get the help you need to delight your customers, empower your teams, and grow your business.
SAP CRM has helped the best-run companies in more than 25 industries make the most of their relationships with customers. With SAP CRM, your organization can capitalize on customer insight, improve front-line efficiency and effectiveness, streamline critical business processes across customer touch points, and quickly adapt to changing business and customer needs.
Learn more about what SAP CRM has to offer:
* Get better acquainted with SAP CRM functionality by reading the solution overview brochure (PDF, 729 KB).
* Get a complete picture of SAP CRM capabilities by viewing the solution map.
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Source : http://www.sap.com/solutions/business-suite/crm/index.epx